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Service Satisfaction 
 
AW Energy Assessments takes service satisfaction very seriously.
 
We see customer feedback, as playing a crucial part in the development of our services.
 
In the unlikely event that you need to register a complaint, our complaints policy is detailed below:-
 

Complaints Policy

AW Energy Assessments is committed to providing a quality service to its customers at all times. We take complaints seriously and pledge to abide by the following policy:-

 

1. All complaints will be handled courteously.

     2. We will always try to respond in writing within 48 hours to all correspondence.

3.    3. Complaints will be handled personally by a director of the company.

4.    4. We may need to reinspect a property if the quality of our assessors work is in      

         doubt. We will not make a charge for such reinspections.

 

5.  5. If it is necessary for a revised Energy Performance Certificate to be produced    

        due to a failure on our part, we will meet all of the costs involved.

 

6 All complaints will be reported to our Accreditation Centre. This is the body
   appointed by the Government to supervise the work of Domestic Energy
   Assessors.

 

7.  7If we are unable to resolve the complaint to your satisfaction, we will be happy to   

        refer the complaint to a mutually acceptable arbitrator and we will abide by that

        arbitrator’s decision.

 

8.  This policy does not restrict your right to take legal advice.

 

 

Alan Wild

Proprietor

AW Energy Assessments.



 

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